Frequently Asked Questions
Everything you need to know about the world's best silk pillowcases and accessories.
What makes Slip® silk different from ordinary silk?
Slipsilk™ is specially-commissioned and made to our exacting standards, developed and refined over ten years to provide the ultimate combination of shine, thickness, softness, and durability.
How do I care for my silk pillowcase?
To maintain the quality of your silk, we recommend machine washing on a cool, delicate cycle using a pH neutral liquid detergent. For best results, air dry in the shade.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary depending on the destination and customs processing.
Are Slip® products hypoallergenic?
Yes, silk is naturally hypoallergenic and resistant to dust mites, making it the perfect choice for those with sensitive skin or allergies.
Can I use beauty products before sleeping on my Slip® silk?
Absolutely. Unlike cotton, which absorbs your expensive face creams, Slipsilk™ is less absorbent, helping your skin stay hydrated and keeping your products where they belong—on your face.